The Challenge

After a business acquisition, the data migration caused a major issue with 24,000+ non-compliant Patient Care Plans. A priority one audit issue required the creation of new care plans for these customers. The manual creation of Care Plans onto Australian Unity’s existing Patient Management System which was estimated to take 4,000 days.

The Process

Innovior performed data analysis to identify the non-compliant Patient Care Plans and to address the existing data gaps. In collaboration with the business, we defined a minimum viable product for the Patient Care Plan based on the data held in the patient management system. An automated solution was designed and delivered to generate Patient Care Plans and upload . The automated process was run in bulk for all customers without data gaps, and a remediation process introduced to fill any data gaps in line with the patient’s annual review cycle.

The Benefits

Completion of 24 thousand compliant patient care plans

Eighteen times faster
data processing

Improved
customer service

One point one million dollars
in cost savings

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