The Challenge

The client had trouble with billing customers due to unreliable processes in the field. The six-strong billing team spent 90% of their valuable time manually correcting invoices and fixing errors.

The Process

Innovior ran a Lean Six Sigma Review across the company’s 13 business areas to establish the end-to-end process, starting at the point of train departure. Key issues were identified and a series of recommendations was given.

The Benefits

30% reduction in
billing team workload

Free up six staff for value-adding activities

Implementation of a continuous performance improvement program

Billing processes prepared and ready for Intelligent Automation

Why not start your own transformation today?