The client had trouble with billing customers due to unreliable processes in the field. The six-strong billing team spent 90% of their valuable time manually correcting invoices and fixing errors.
Innovior ran a Lean Six Sigma Review across the company’s 13 business areas to establish the end-to-end process, starting at the point of train departure. Key issues were identified and a series of recommendations was given.
30% reduction in
billing team workload