A.G. Coombs’ billing was manually processed, requiring billing preparation before invoices were issued with job completion documents via emails or uploaded to client portals. A backlog was growing daily and the company was looking at hiring two additional finance staff to assist with the billing process.
Innovior performed an end-to-end analysis to map the billing process. A Robotic Process Automation (RPA) platform was set up and the billing process automated, with impressive outcomes.
- 85% touch-free processing
- No need to hire more staff
- Free up two staff for value-adding activities
- Improved cash flow
- Enhanced supplier relationships