The Challenge

This leading Insurance Broker required a full data migration as part of retiring its core system and moving to a new broker platform. The NZ branch had opted for a manual data migration which took 18 months and impacted the business on all fronts for four years. The Australian business was looking for an alternate solution to the hugely manual exercise undertaken in NZ.

The Process

Utilising Process Excellence, Innovior analysed the migration process and used data mapping to improve the process prior to automation, ensuring thousands of different fields would be transferred across cleanly. Intelligent Automation, incorporating machine learning, was implemented to digitise the data migration process.

The Benefits

Seamless migration of
220,000 customers

Seamless migration of
300,000 policies

Elimination of manual data entry and staff moved to new roles

Transformation of business lines and product offering

Why not start your own transformation today?