Australian Unity experienced increasing difficulty with customer on-boarding due to staff manually processing National Screening Assessment Forms (NFAS), issued from a government portal and containing over 700 data fields. It took the 13-strong intake team 30 minutes per customer to manually re-key this data.
Ninety-seven percent touch-free processing
8.5 times faster data processing (from 30 to 3.5 minutes)
Free up five staff for value-adding activities
Increased data completeness with reporting ability
Payback period less
than 12 months