Health & aged care industry solutions

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Next-generation payment models, rapid remote care and cutting-edge automation are shaping the healthcare industry's digital future.

At Innovior, we can help you thrive in this digital era, expand access to care and elevate the overall service experience.

Leverage digital services to deliver outcome-focused, seamless experiences both in-person and online. By integrating intelligent process automation, we'll help you streamline your services, ensuring a superior level of care.

The healthcare industry has lagged behind in investment in technology for far too long.

Now, the journey to digitisation has begun, presenting opportunities to optimise resources and improve patient services. Beds in wards, operating theatres and other non-human resources are yet to be fully digitised and utilised efficiently. Meanwhile, available healthcare funds often go unspent due to delays in patient onboarding and service delivery. Meeting regulatory requirements and demonstrating the benefits of these investments adds another layer of complexity.

We empower healthcare organisations to seize these opportunities. As customer demands continue to evolve, we understand the importance of meeting and exceeding their expectations. Our solutions are designed not only to maintain the health of your patients but also to improve it. Whether you're a hospital, insurance provider, government department or aged care provider, Innovior helps you transform your healthcare services to deliver exceptional outcomes.

We empower healthcare organisations to seize these opportunities.

As customer demands continue to evolve, we understand the importance of meeting and exceeding their expectations. Our solutions are designed not only to maintain the health of your patients but also to improve it.

Whether you're a hospital, insurance provider, government department or aged care provider, Innovior helps you transform your healthcare services to deliver exceptional outcomes.

Our solutions

  • Admission to cash transformation

  • Aged care service optimisation

  • Rostering and scheduling optimisation

  • Contact centre transformation

Admission to cash transformation

Transform your admission to cash process through automation and simplified workflows, enhancing experiences for employees, suppliers and patients. Our expertise covers the entire value stream, from billing provider management to financial form compliance and coding for procedures like dialysis. Streamline operations and reduce costs with automated compliance checks, rules-based processes and ongoing technical support. Digitise paper-based forms and files for advanced analysis and rapid processing.

Aged care service optimisation

As the industry realises the significance of unutilised healthcare funds and the need for timely service delivery, we specialise in addressing these specifically in aged care. Reduce appointment waiting times, streamline internal processes and enhance patient onboarding experiences to ensure swift access to care. With our expertise in regulatory compliance and reporting, we ensure that the investments made by state and federal governments bring tangible benefits to aged care services. Our holistic approach facilitates efficient scheduling, rapid digitisation and proactive reporting. Delivering care within 40 hours instead of five days, we enable you to do more, serve more and demonstrate the overall impact of your aged care services.

Rostering and scheduling optimisation

Enhance efficiency and drive revenue growth with our workforce optimisation solutions. Maximise the productivity and performance of your healthcare workforce through advanced technology and data analytics. Reduce staffing costs and casual spending by ensuring optimal staffing levels. Boost employee satisfaction with fair and flexible schedules. Enhance patient satisfaction with the right staff for quality care. Our rostering and scheduling solutions enable you to optimise staffing, scheduling and resource allocation, resulting in cost reduction, improved patient and employee satisfaction and better outcomes.

Contact centre transformation

Our focus is on empowering your agents and enhancing customer service through advanced features like proactive omnichannel support, unified workspaces, AI-powered recommendations and knowledge-based chatbots. With streamlined agent onboarding processes, we simplify the transition and ensure seamless operations, even across different locations. By measuring and analysing performance metrics across your contact centre, we enable you to make data-driven decisions for continuous improvement.

Ready to set a new standard in health & aged care?

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