Insurance group’s gen AI automation triages 90% of customer queries

Reduce manual processing effort costs.
 

Are you experiencing a high volume of customer email queries? Are manual and time-consuming email handling processes causing delays in resolving customer issues?

Insurance group’s gen AI automation triages 90% of customer queries

A global insurance group wanted an automated solution to eliminate the manual effort and time-consuming nature of their email handling processes.

Innovior implemented a fully automated triaging system, powered by generative artificial intelligence, that was able to:

  • Triage, categorise and re-direct 90% of incoming customer emails correctly
  • Reduce manual effort costs equivalent to two to three full-time operations team employees.